Knowledge base

Client Self-Help (15)

Account queries, information about checks, and handling orders.

Account & Access (7)

View all 7

Background Checks (15)

View all 15

Billing & Payments (7)

View all 7

Candidate Journey (8)

View all 8

Driving & Licence Checks (1)

My candidate's name doesn't match the Driving Licence Number

Employment, Education & Reference Checks (1)

What does Activity Years mean?

Financial, Fraud & Sanctions (4)

View all 4

Getting Started (1)

I'm a new client, where do I start?

Identity & Right to Work (5)

View all 5

Integrations (10)

View all 10

Managing Orders (9)

View all 9

Product Information (2)

Using the client portal (5)

View all 5

Updates & Release Notes (3)

About Verifile? (2)

Video Tutorials (3)

Video tutorials to guide you every step of the way.

♠ Account Related Video Tutorials (1)

Password Reset Video

♠ ATS Videos & Demos (1)

Applicant Tracking System (ATS) - Greenhouse Demo Video

Verifile Connect - File Upload Tool (1)

How to process a successful file upload

Flowcharts (1)

Flowcharts can be easier for some to follow.

♠ Account Related Flowcharts (1)

Password Reset Flowchart