How will Verifile notify me if a discrepancy is identified on one of my candidates screening reports?

[CF]

Once we receive an order on the Verifile Client Portal, we will review it and proceed with the checks.

As the order progresses, we may find that we need further information. 

This may be because we have reviewed the information provided by the candidate and can see missing items. We can’t progress without this information.

We may have contacted a referee, and they advised they need further information like an authority form or an employee number, or we may have received a reference and this has shown a gap in the information provided.

We'll review the order and action the missing information in one of two ways:

• If the client placed the order as an enhanced service, we'll contact the candidate by phone and email to request the missing information.

• We'll ask for this information from them once every 3 working days for 3 chases. We'll also CC the client into the 3rd chase unless advised by the client not to. 

If we do not receive the information after the 3rd chase, the check will be closed.

• If the client placed the order as a standard service, we will contact the client to request the missing information. Once the client has gained this from the candidate, they can provide it to us and we'll update the order.

• We'll request this information from the client once every 5 working days for 3 chases. 

If we do not receive the information after the 3rd chase, the check will be closed.

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