How to manage Billing and Invoicing

TABLE OF CONTENTS

Introduction

1. Billing & Invoicing

• Invoices & Payment Terms
• Payment Methods
• Monthly Statements & Pricing

2. Support & Contacts

• Summary & Key Takeaways

Introduction
This article outlines how billing, cancellations, and invoice support work for your Verifile account. It is intended for users responsible for managing purchase orders, payments, or vendors. It covers billing schedules, payment methods, cancellation criteria and how to get help with your invoice.

1. Billing & Invoicing

Invoices & Payment Terms
Invoices are issued monthly for all orders placed in the preceding calendar month. Payment is due within 30 days of the invoice issuance date (in GBP).

Late payment may incur interest charges, and the payer will be responsible for any fees associated with overseas transfers.

Payment Methods

• Direct Debit (via GoCardless) – preferred method.
• Bank Transfer (BACS) – details provided:

Account Name: Verifile Ltd;

Account Number: 76659844;

Sort Code: 60-08-46;

IBAN: GB79 NWBK 6008 4676 6598 44;

BIC: NWBK GB2L.

• Credit Card / PayPal – available only by prior agreement. PayPal fees apply.

Monthly Statements & Pricing

Monthly statements may be issued to assist with invoice reconciliation.

To discuss pricing, contact Client Services via live chat, phone or email at service@verifile.co.uk.

2. Support & Contacts
If you’d like to discuss any details of your invoice, amend the email address we send invoices to, or change billing details, please use the following contacts:

• Accounts/Invoice queries: accounts@verifile.co.uk.
• Billing/General support: service@verifile.co.uk or call +44 (0)1234 339 350. Our offices are open Monday to Friday, 08:30-17:30 UK time.
• Live Chat is also available within the client portal to route your query to the correct team.

Summary & Key Takeaways

• Invoices are monthly; payment is due in 30 days.
• Direct Debit & Bank Transfer are preferred; card/PayPal only by prior agreement.
• Cancellations may be free if no work has been done; charges start if the process has progressed.
• Use the accounts and support contacts above for any invoice or billing questions.

Reviewed and Updated: Dec 2025