How do I cancel orders or checks?

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If a client wishes to cancel an entire order, they can do so on the Verifile client portal by following the below steps:

1. Log in to the Verifile portal with their client account details.

2. Click on the Review Orders tab on the toolbar.

3. Search for the order you wish to cancel, either by typing in the order number (VF...) in the relevant field, or typing in the candidate's details, and clicking on Search.

4. The portal will list all matching candidate orders on the page.

5. Identify the correct candidate from the list.

6. Click on its Order Number, e.g., VF12345.

7. The portal will show the main order page.

        8. Click on the Cancel. Applicant is leaver button at the top to cancel the order.

If you wish to cancel a check within an order, you can contact our Client Services Team either by calling 01234 339 350 or, emailing service@verifile.co.uk with the request.

Please note that check cancellations can only be requested by active users of the client account.

RELATED CONTENT

Cancellation Policy.

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