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This article will explain the cancellation policy and help advise you on the stage of your check, and whether this will incur a charge if you cancel the order.
The breakdown below states our cancellation policy and shows the criteria for each section.
The following cancellation fees apply to all orders placed with Verifile:
The point at which the order is cancelled | Charges |
Orders placed online using the ‘Place a new order (candidate entry)’ option: | |
| No charge |
Please note that the option for courtesy calls prior to candidate submission has been agreed upon. |
£20.00 |
| No charge |
| £20.00 |
| £20.00 + Full charge for Digital Check only |
| Full cost |
Please note: This would be if no candidate has been made (which would be pointed out on the main order page). | Full charge for Digital Check only |
| No charge |
| No charge |
| |
Orders placed online using the ‘Place a new order’ option: | |
The order is cancelled before Verifile has started the screening process. Please note: Check if a courtesy call has been made, if the candidate has completed a digital process, or if the candidate has submitted their application. | No charge |
The order is cancelled after Verifile has started the screening process. Such as processing the checks, conducting research, or other related activities, sending email reminders, recording notes that indicate research was conducted, or issuing email notifications to confirm identity for criminal record checks. | Full cost |
| |
Orders placed by email: | |
The order is cancelled before Verifile has started the screening process. Please check if any courtesy call has been made, if the candidate has carried out a digital process, or if the candidate has submitted. | No charge |
The order is cancelled after Verifile has started the screening process. | Full cost |
| |
Orders placed automatically by Verifile on your behalf according to the ‘Services and Specification’ agreement: | |
The order is cancelled before Verifile has started the screening process. Please check if any courtesy call has been made, if the candidate has carried out a digital process, or if the candidate has submitted. | No charge |
The order is cancelled after Verifile has started the screening process. | Full cost |
*Pricing accurate at time of press (Subject to change).
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