Cancellation Policy

Modified on Thu, 12 Sep at 1:20 PM

[CF]

This article will explain the cancellation policy and help to advise you on the stage of your check and if this will incur a charge if you cancel the order.

The breakdown below states our cancelation policy and shows the criteria for each section.

The following cancellation fees apply to all orders placed with Verifile:

Point at which the order is cancelled	Charges
Orders placed online using the ‘Place a new order (candidate entry)’ option:
The order is cancelled before the candidate has completed the online screening form and before we have made the courtesy call.	No charge
The order is cancelled before the candidate has completed the online screening form but after we have made the courtesy call (if the option for courtesy calls pre-candidate submission has been agreed).	£20.00
The order is cancelled after the candidate has completed the online screening form, before we have made the courtesy call and before Verifile has started the screening process.	No charge
The order is cancelled after the candidate has completed the online screening form, after we have made the courtesy call and before Verifile has started the screening process (if the option for courtesy calls pre-candidate submission has been agreed).	£20.00
The entire order is cancelled before the online screening form is finished and submitted. But a courtesy call (if the option for courtesy calls pre-candidate submission has been agreed) was made and the digital ID check is already completed and uploaded to the portal.	£20.00 + Full charge for Digital Check only
The order is cancelled after the candidate has completed the online screening form and after Verifile has started the screening process.	Full cost
The entire order is cancelled before the online screening form is finished and submitted. But the digital ID check (Yoti or Post Office) is already completed and uploaded to the portal	Full charge for Digital Check only
If the route (Yoti or Post Office) is not done and the online screening form is not submitted but the order is cancelled.	No charge
If the route (Yoti or Post Office) is not done and the online screening form is not submitted but the order is cancelled. Along with no courtesy call being made.	No charge

Orders placed online using the ‘Place a new order’ option
The order is cancelled before Verifile has started the screening process.	No charge
The order is cancelled after Verifile has started the screening process.	Full cost

Orders placed by email:
The order is cancelled before Verifile has started the screening process.	No charge
The order is cancelled after Verifile has started the screening process.	Full cost

Orders placed automatically by Verifile on your behalf according to the ‘Services and Specification’ agreement:
The order is cancelled before Verifile has started the screening process.	No charge
The order is cancelled after Verifile has started the screening process.	Full cost

*Pricing accurate at time of press (Subject to change).

Whilst we have taken care to ensure that this information is accurate, we update articles regularly. If you feel something is incorrect, please use the feedback buttons below to tell us how we could improve.

ATTACHMENT

https://support.verifile.co.uk/helpdesk/attachments/101082891528

Attachments (1)

pdf

Order Cancel....pdf
500 KB