How to use Verifile's Knowledge Base?

Modified on Tue, 7 Jan at 5:42 PM

[CF]

Verifile has launched a knowledge base system which clients and candidates can access to find quick and easy answers to their questions.

Verifile are dedicated to enhancing and expanding this knowledge base, so all queries have answers and solutions.

To access the knowledge base, please follow the steps below:

1. Log in to the Verifile portal with their client account details.

2. Click on ‘Knowledge Base’ on the Verifile Client Portal

(Click images to expand)

3. You will see this page as shown below, what the Knowledge Base webpage looks like once loaded:

4. To find the answer to your queries or if you need further information on process and checks. Click the text box which states "Please Enter a brief Search term". Here for example, I will type "How to sign the authority form".

Please Note: You will be able to search simple terms, for instance "Authority Form", "Billing" etc.. Where you will see a list of articles that will appear to select from.

4. Once you hit ‘enter’ on your keyboard or the search button A white rectangular object with a red border

Description automatically generated . A list of articles that have information on that query or subject will appear (as shown below).

A screenshot of a chat

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5. After seeing the options, select the article that is relevant to your query or that you require further information on. The article should explain the subject you have searched and provide further reading and resources to assist. In the end, you will receive the answer to your questions.

If you have any further questions or there are no articles on your query. Then please contact us on +44 (0) 1234 339 300 (Monday to Friday: 8.30 to 17.30 UK time) or email at [email protected] to advise, so we can expand our database.

Additionally, you can create a login for the site, which will permit you to create and view service requests to and from the Client Services Team.

Whilst we have taken care to ensure that this information is accurate, we update articles regularly. If you feel something is incorrect, please use the feedback buttons below to tell us how we could improve.