How can I fix the error "Email Address Failure"

TABLE OF CONTENTS

• Why Email Address Accuracy Matters
• Steps to Troubleshoot the Error
• Still Having Trouble?

This article will help you assist your candidate if they experience issues entering their email address into the candidate portal.

Why Email Address Accuracy Matters

To chase references or gather additional information, the candidate’s email address must be entered correctly into their account. Below are some checks you can make if a candidate cannot enter their email address correctly.

Steps to Troubleshoot the Error

Please check the following:

• Spaces: Are there any extra spaces before or after the email address? If so, remove them.

• Spelling: Confirm the email address is spelt correctly.

• Domain: Ensure the email domain (after the “@” symbol) is valid.

• Validity: Confirm the email address is still in use.

• Structure: Verify that the email includes an “@” symbol and follows the correct format.

Still Having Trouble?

If the candidate continues to experience issues:

• Contact us via Live Chat, or call +44 (0) 1234 339 350
  (Monday to Friday, 8:30 am–5:30 pm UK time)

Alternatively, the candidate can:

• Use Live Chat directly from the candidate portal

• Or call the Candidate Team on +44 (0) 1234 339 300