How can I add or remove a client user?

Modified on Tue, 20 Aug at 3:44 PM

[CF]

A client user is someone who has access to view or order background checks on the Verifile client portal.

Adding a user

For ease, you can download and open the enclosed email message template 'Add a new user to client account'. Complete the template and send.

Or, copy the below template and send the completed template to service@verifile.co.uk from your work email address.

Full name of requester:
Account Name:
Subaccount (if appliable):
Full Name of User to be added:
Email Address:
Telephone Number:
If applicable:
Any specific permissions/restrictions to be applied to user

Removing a user

For ease, you can download and open the enclosed email message template 'Remove a user from client account'. Complete the template and send.

Or, please email service@verifile.co.uk and ask for the user to be removed. Please include the Full Name of the user and advise which other user we should move the orders over to - please note we cannot remove a user without this.

Please note that only people who are already set up as registered users on the Verifile client portal can add/remove other users.

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Add a new user to client account.msg

Remove a user from client account.msg

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