How can I help candidates to reset their portal password?

Modified on Thu, 22 Aug at 4:05 PM

[CF]

This article will assist with issues that might arise when adding an email address to the candidate portal.

Note: Some users may not see the password box or Forgot password link. This is because they use a Single Sign On method of entry and a password is not needed.

1. Access the Verifile website via https://www.verifile.co.uk.

2. Select Login (Top Right).

Username & Password box

3. Select Forgot Password.

4. Please enter your Username and E-mail address. We will send further instructions for resetting your password to your e-mail address.

Username & email address input

5. Follow the instructions in the email we have sent you to gain access to your account.

If you still experience issues with your login credentials, please speak to us via Live Chat / contact the Client Services Team on +44 (0) 1234 339 350, Monday to Friday, 8.30am-5.30pm, or email [email protected] and a member of the team can assist you accordingly.

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