If one of your candidates experiences difficulties with the candidate form, specifically with finding a non-U.K. address, please note that all international addresses can be entered manually by following the steps below.
- Confirm that the candidate selected the correct country relative to the address.
- Request that they enter the postcode relative to their address in the relevant field.
- Confirm that the 'Please select one from below' drop-down menu appears below the postcode field, containing multiple addresses for the postcode. If they locate the correct address, they can select it.
- If their address does not appear in the drop-down menu, the candidate should click outside the box to close the drop-down.
- As per the below, the candidate will also have the option to input their address details manually. They will need to click "Add Manually".
- Once they click "Add Manually." They will need to fill in the appropriate fields with their address details, then click "Add Address."
- The system will then confirm that the address has been added to the application, and the user can proceed from there.
Live Chat is available on the right, and you can self-serve via our Client Support Portal.
Call us at +44 (0) 1234 339 350 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email service@verifile.co.uk.
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