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This article will help you understand why your candidate has not been asked to upload a proof of address document for Verifile's UK Digital Identity (Basic) check.

For Basic DBS checks in the UK, the Digital Identity process includes the following steps:

• Candidates must provide proof of identity
• Completing a facial scan
• Manually entering their address details (instead of uploading a proof of address document).

Please note, the DBS has approved this method as an acceptable way to verify identity online.

Our most recent DBS audit reviewed 10 orders completed by Verifile, all using Yoti's verification without a proof of address document. These passed the audit as valid and correct.

Once these steps are completed, Yoti uses address data from TransUnion (for UK addresses) and Aristotle (for international addresses) to verify the candidate's address. 

If the address can be confirmed online, the Digital Identity check will pass and the UK Criminal Record check will proceed.

If online address verification fails, the Digital Identity check will not pass, and the UK Criminal Record check will enter a "Waiting for Client to Confirm ID" status.

At this point, you would be required to complete a manual identity check and visibly see both a proof of identity and proof of address document.

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