In order to fully understand your organisation's requirements for Standard/Enhanced DBS checks, we must first assess the eligibility of your job role(s) before adding these to your account for selection.
If you require a Basic level DBS check, these can be placed on the Verifile system immediately without the need for a job role to be assessed/added to your account.
Before requesting a new Standard/Enhanced DBS job role, please check if there is already a suitable role set up on your account. For guidance on how to view the existing DBS job roles on your account, please refer to the article 'How to view the DBS job roles available on my account?'.
If the required DBS job role is already live on your account, you may then proceed to place an order using this job title.
If the required job role does not appear on your account, there are several ways to request a new DBS job role to be set up:
1) Providing the required information via email
- Please contact the Client Services Team at service@verifile.co.uk to be sent the most up-to-date 'DBS Job Roles Template' for completion, which contains all the relevant questions that are required in order to carry out our assessment of your job role(s).
When emailing the Client Services Team regarding DBS job roles, please include ' (PJ) ' within the subject line to ensure your request is directed to the appropriate team as quickly as possible.
2) Booking a Microsoft Teams call with the Client Service Team
- If you have any questions about completing the DBS Job Roles Template, or if you wish to discuss your DBS requirements over a call, please book a Microsoft Teams meeting with our DBS specialists via the following link:
Select a Date & Time - Calendly.
Once all the necessary details have been provided to the Client Services Team regarding your job role(s), a final assessment will then be sent across for your approval and can then be added to your account for use.
Please note we aim to carry out our assessments within 1 working day of receiving the required information. If several job roles are being requested, please allow up to 5 working days.
Need help?
Live Chat is available on the right, and you can self-serve via our Help Centre.
Call us at +44 (0) 1234 339 300 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email hello@verifile.co.uk.
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