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Can I change my email address for the client portal?
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How can I change our company name?
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How can I fix the error "Email Address Failure"
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Authority Form (Background Screening Checks)
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Can I share a copy of the Final Report with my candidate?
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Candidate Guidance - Request an Employment History Statement
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England & Wales Criminal Record Checks -
Scotland Criminal Record Checks -
International Checks Instructions & Forms
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England and Wales Criminal Record Checks -
Scotland Criminal Record Checks -
Northern Ireland Criminal Record Checks
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(Baseline Personnel Security Standard) Fitness and Propriety Declaration Questions
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(Basic) Fitness and Propriety Declaration Questions
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(BS 7858) Fitness and Propriety Declaration Questions
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Applicant Tracking System Overview
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Ashby: Verifile Integration and Usage Guide
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Can we integrate our company systems with Verifile's screening platform?
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File Upload Tool -
As a client can I place an order for myself?
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File provided does not meet the required format
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Academic Qualifications - What is classed as Academic?
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Can I order both a DBS England and Wales check and a Disclosure Scotland check
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Do you offer Security Clearance Vetting?
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[INT CFO] Can we change the DBS to a paper certificate?
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Are there file size limitations for documents sent/uploaded to Verifile?
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Can candidate's complete a paper Background Screening form?
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Can we change the traffic light outcome on a report?
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Can you reissue my login details?
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Frequently Asked Questions
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DBS Barred List Update
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How to access Client Live Chat (WebChat)
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Preparing for the Disclosure (Scotland) Act 2020
