A Hardship Escalation is when the candidate will need to explain to the DBS that they can't work without their certificate and that they are experiencing financial hardship.
The DBS will then raise a “Hardship case”.
The candidate is the only individual who can make a ‘’Hardship Escalation’’.
Verifile cannot raise hardship requests, as the DBS will only accept “Hardship” requests from applicants.
To make the Hardship Escalation, the candidate will need to call +44 (0) 3000 200 190 or contact by email: CustomerServices@dbs.gsi.gov.uk.
Hardship escalations can only be raised after the expected turnaround time has passed for the checks, meaning after 15 working days for Basic and Standard checks and after an Enhanced check has been in stage 4 for over 60 days.
An order on the Verifile client portal with a UK Criminal Record England & Wales check is required.
RELATED CONTENT
What do the different DBS stages mean and when can each stage be chased?
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