I have received a final report for the same order twice. Will I now be charged twice?

Modified on Mon, 3 Feb at 4:16 PM

[CF]

In rare cases, you may receive a second email notification from our team which advises you that the final report has been issued again for one of your candidates.

Please note, this is because an error may have occurred and a check status has 'completed' incorrectly.

Once all checks on an order are completed, the final report is issued automatically.

As there would only be (one) 1 final report per candidate order, there would only be (1) one charge.

Please do contact us directly via Live Chat (Monday to Friday, 10:00 to 16:00 UK time), or call +44 (0) 1234 339 350 (Monday to Friday, 08:30 to 17:30 UK time) if you wish to have a further discussion regarding this matter.

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