How do I read a report?

[CF]

Once the final report has been issued, you should receive a copy of the report by email. 

To view the report and assess the information for your candidate, please follow the steps below:

    1. In the email, please open the report attachment. 

    2. The first page will contain basic information, such as the Candidate reference number, Candidate name, Client name, and the Issue Date. 

    3. On the next page you will find an overview of the checks that were requested, their current statuses and the Traffic Light that was assigned for each check (e.g. Green, Amber, Red, etc.)

Click any image to expand it.

4. If you scroll down the subsequent pages, you will find more detailed information about each of the checks in turn. The 'Check Status' will display the current status and Traffic Light colour.

For example: 

The Additional Information section may include additional notes about what led us to apply the Traffic Light colour that we have as well as other information we want to make you aware of.

Please note that an Amber or Red result is not necessarily a negative result for all checks, so the notes can add additional context.

Marking something as Amber or Red means we want to draw your attention to something we have found.

You may want to use this as an opportunity to prompt further discussion with the candidate to gain further insight into the results provided.

If you cannot locate the email with the final report, you can access the final report by logging into the Verifile Client Portal. To view the report and assess the information for your candidate, please follow the steps below:

2. Navigate to the 'Review Orders' section.

3. Search for your candidate using their Name or Order Number (beginning with VF). 

4. Click on the VF number to open the order. 

5. At the top of the order, you will see it says View Final Report. If you click this, it will open in a new tab, where you can save this to PDF. 

If the order is completed, then in the banner near the top of the screen you will see the option to 'View final report' along with a drop-down menu to help you select the layout you wish to view.

If the order is not yet completed, then in the banner near the top of the screen you will see the option to 'View interim' along with a drop-down menu to help you select the layout you wish to view.

FURTHER READING:

How does the Verifile traffic light system work?

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