What should I do if I place an order with the incorrect candidate's name?

Modified on Thu, 23 Jan at 11:59 AM

[CF]

If you place an order with an incorrect name or misspelled it, then please contact us straight away on +44 (0) 1234 339 350 during our opening hours (Monday - Friday 8:30am - 5:30pm).

We'll take a look at the order for you and advise on the next steps.

Depending on the services selected and how soon after placing the order we are made aware of the issue, we might be able to update the name right away without affecting the order.

In other cases, we might recommend placing a new order for some or all of the requested services to help ensure the correct names are checked and the results we provide are accurate.

You can talk to us via Live Chat (found on the Verifile client portal during amended business hours) and contacted by email at [email protected]. Though, we recommend calling for the fastest resolution possible, because of the level of impact it can have on the order and the accuracy of the results.

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