I’ve got an urgent screening, and I want to learn about its progress.

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How to monitor the progress of an urgent order.

• Log in to the Verifile client portal with your unique username and password.
• Navigate to the Review Orders tab on the toolbar.

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• Locate the relevant Order by searching for the Candidate's Name or VF Reference number via the Search Engine.

• Click on the order number, e.g., VF123456 to view the order.

• The portal then presents you with an overview of the requested checks and their current status:

To view further information on each check, you can click on the Check Type 'name' (e.g., 'Academic Qualification (UK)') where you will find the latest notes from the team:

• For an Estimated Turnaround Time for each check, please visit Verifile - Services for more information.  
• Should you have an urgent question or require a further update on an order, please call the Client Front Office team on 01234 339350.
• Alternatively, you can email service@verifile.co.uk with your query and a member of the team will assist as quickly as possible.

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