Note: Some users may not see the password box or Forgot password link. This is because they use a Single Sign On method of entry and a password is not needed.
How to reset your password
- Visit the Verifile website and click the Login button at the top right.
- Click the Forgot Password? link.
- Enter your Username and Email address on the next screen.
- Click Proceed. You'll receive an email with further instructions. Follow them to reset your password.
Note: Please enter the email address you used to access the client portal.
If copying and pasting your new password, make sure no spaces are included, as this can cause an error.
If you still experience issues, please contact the Client Services Team via Live Chat, call +44 (0) 1234 339 350 (Monday to Friday, 8.30am–5.30pm), or email service@verifile.co.uk.
Related Content
Live Chat is available on the right, and you can self-serve via our Client Support Portal.
Call us at +44 (0) 1234 339 350 (Monday to Friday, 8:30 a.m. to 5:30 p.m. U.K. time).
Email service@verifile.co.uk.
We regularly update this content to ensure its accuracy and usefulness. If something doesn’t look right, click the feedback button below and let us know.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article